CPaaS: A Business Leader’s Guide
Learn how communications platform as a service (CPaaS) helps you build flexible and efficient communications workflows
2020-04-23
167977Blog
2020-04-23167977
Top KPIs to Measure Contact Center Effectiveness
When it comes to analyzing contact center effectiveness, managers struggle to choose the most relevant metrics. Here, we review KPIs that measure customer experience and boost contact center performance.
2020-10-20134501
What is Serverless Architecture?
Serverless architectures make it easy to deploy apps in the cloud. Developers can run the app code without the hassle of deploying and maintaining servers. Cloud providers manage servers for you.
2020-10-20118123
Add Live Streaming to Your Video Calling Application
Communications Platforms as a Service (CPaaS) provide tools and services developers can use to add real time voice and video communications to their applications.
2020-10-20114038
Add Video Calling to Your Flutter App
The Voximplant Flutter SDK enables developers to embed real-time video call functionality into their Android and iOS apps
2020-10-19120177
Simplify Your Application with Voximplant Key-Value Storage
Voximplant offers a key-value storage service as a standard feature in its serverless CPaaS platform
2020-10-20108231
What is Direct Inward Dialing?
Traditionally, companies have used a direct inward dialing service to route calls through an on-premises PBX directly to the internal phone number of an employee. It allows the company to use one physical trunk line to connect multiple employees.
2020-10-14109371
What are Push Notifications?
With push notifications, you can deliver to customers targeted in-app messages such as exclusive offers, product shipping information or payment reminders.
2020-10-08161503
What is Automatic Speech Recognition?
How many times a day do you talk to a computer? We’re not referring to the exasperated exclamation you direct at your laptop when it overheats and crashes. We want you to think about the moments you speak to a device and it actually listens.
2020-10-01323063
Mobile Text Alerts for Business
To deliver customers text alerts, businesses use communications channels such as SMS and push notifications. In this article, we explain how to use text alerts.
2020-09-29116887
What is Packet Loss?
Packet loss can be annoying since it causes communication breakdowns. In this article, you’ll learn what facilitates packet loss and how to fix it.
2020-09-29137455
SMS For Your Business: Benefits And Use Cases
To reinforce customer trust in your business, it is important to regularly communicate with the audience of your brand. SMS messaging is an affordable and quick way to inform customers about all the important news, to promote products and services or simply stay in touch. Here’s why personalized text messaging is a highly effective method of communication.
2020-09-29142639
Voximplant Kit updates. April 2025
Check out the latest useful Voximplant Kit updates — we developed chat analytics, improved call history, added new tools for supervisors, expanded scenario capabilities, and updated the softphone. Below is a brief overview of the essential enhancements.
2025-05-1517039
Voximplant Kit updates. January 2025
New Features in Voximplant Kit: Update overview. We are constantly working to improve our product to make it easier to use and more effective for you. In this update, we have added several useful features. Here’s what’s new:
2025-02-1454510
12 In-App Content Tricks to Rule Food Tech in 2024
Boost your food tech app in 2024! Learn 12 in-app content tricks from a study of 5000+ stories. Personalize, gamify, and use cross-channel messaging for user retention.
2024-12-2257835
Comparing Chili Piper and 6 Competitors: A Detailed Review
Chili Piper is popular, but is it the best for you? This article compares it to competitors like Dashly, Calendly, and others, examining features, pricing, and ideal use cases. Discover the right scheduling tool for your team's needs.
2024-12-2258608
15 Phrases That Show Empathy in Customer Service
Empathy is key to exceptional customer service. Learn how to cultivate empathy within your team, boost customer satisfaction, and create a positive brand image. Discover practical tips and 15 powerful phrases to express empathy effectively and transform your customer interactions.
2024-11-2058024
Guide to Enhancing Remote Team Training: From Onboarding to Advanced Learning With an LMS in Cloud Contact Centres
Discover effective strategies to enhance remote training for cloud contact centres using an LMS. From seamless onboarding to advanced learning modules, see how well-structured training can boost team productivity, engagement, and skill development across all levels.
2024-12-1057158
Introducing integration with ElevenLabs Conversational AI
Connect any Voximplant call to ElevenLabs Conversational AI agents
2025-06-0917
Voximplant Kit updates. December 2024
In this digest, we will bring you the latest updates to Voximplant Kit. We have added support for outbound WhatsApp messages, Mobile chats, support for ElevenLabs neural voices, and new automated campaign settings.
2024-12-1756909