Choose Between Inbound and Outbound Call Center
This article aims to outline the differences between inbound and outbound call centers. Read on if you are trying to decide which type of call center is best for your business.
This article aims to outline the differences between inbound and outbound call centers. Read on if you are trying to decide which type of call center is best for your business.
Call center automation utilizes your resources more efficiently while also providing better customer service
Voximplant Platform rolls out a beta version of Avatar, an out-of-the-box NLP for automated omnichannel communications that actually works.
The Zoho CRM ecosystem on the marketplace hosts a Voximplant SIP webphone for convenient customer service and CRM in one window.
Call tracking is a powerful tool to analyze and optimize phone interactions with customers. Let's explore the many benefits of call tracking and how it can help businesses of all sizes.
A cloud-based PBX will provide you with flexibility, ease of scaling and economic benefits.
We are excited to announce the new integration of Zendesk with Voximplant Kit.
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
Listen to Episode 18 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!