Choose Between Inbound and Outbound Call Center
This article aims to outline the differences between inbound and outbound call centers. Read on if you are trying to decide which type of call center is best for your business.
2020-07-28
74187Tag: call center
2020-07-2874187
Call Center Automation
Call center automation utilizes your resources more efficiently while also providing better customer service
2020-01-06177001
Secrets for secure credential storage
Voximplant has added Secrets, a dedicated credential store for API keys, tokens, and other sensitive values that VoxEngine scenarios need at runtime
2026-04-27149
Voximplant adds enhanced pipeline options for Voice AI
Voximplant now lets developers build full-cascade voice AI pipelines in VoxEngine without sacrificing turn-taking quality.
2026-03-261148
Introducing integration with ElevenLabs Conversational AI
Connect any Voximplant call to ElevenLabs Conversational AI agents
2025-06-0923586
New WebSocket privacy feature for compliance-oriented environments
Voximplant has added a WebSocket privacy option that redacts message payloads from logs across all WebSocket-based services – Voice AI connectors and external speech system – and speech control modules
2026-04-23216
Introducing Voximplant integration with Ultravox.ai
The new integration enables instant connection of any Voximplant call to an Ultravox agent, delivering seamless voice-to-voice conversations.
2025-05-2825781
Extend Cartesia Line Agents to SIP, WhatsApp, and Global Phone Networks
Voximplant now includes a native Cartesia Line / Agents connector that connects any Voximplant call to a Cartesia Line voice agent for real-time, speech-to-speech conversations—over PSTN, SIP, WebRTC, or WhatsApp Business Calling—without building custom media gateways or WebSocket streaming infrastructure.
2026-02-115580
Ultravox adds SIP to its Voice AI Services using Voximplant
Today Ultravox announced they are directly integrating Voximplant into their platform to provide SIP capabilities. The integration builds on Voximplant’s deep telephony and Voice AI tooling
2025-10-295360
OpenAI Client update: gpt-realtime GA alignment
OpenAI has recently announced GA version of their Realtime API that Voximplant now fully supports
2025-10-1018285