New!
WhatsApp Business Calling API Integration is now available
Voximplant
New!
WhatsApp Business Calling API Integration is now available
NewsEventsVoximplant KitGlossary

Tag: acd

What Is Automatic Call Distribution (ACD)?

What Is Automatic Call Distribution (ACD)?

Automatic Call Distribution or ACD is a commonly used telephony tool for call handling and routing. See how it works, where it can be used, what business benefits it provides, and so on.

Voximplant Kit updates. January 2025

Voximplant Kit updates. January 2025

New Features in Voximplant Kit: Update overview We are constantly working to improve our product to make it easier to use and more effective for you. In this update, we have added several useful features. Here’s what’s new:

Build conversational AI agents with ElevenLabs neural voice

Build conversational AI agents with ElevenLabs neural voice

Unlock the Full Power of Neural Text to Speech Sounds human-like. Power your applications with lifelike speech. Our low latency models are designed to enhance user interactions, making every conversation more engaging and realistic.

What Is a Voice AI Orchestration Platform?

What Is a Voice AI Orchestration Platform?

Learn how a Voice AI Orchestration Platform connects LLMs, STT/TTS, turn‑taking, and telephony (PSTN, SIP, WebRTC) to build reliable real‑time voice agents. See benefits, architecture, and how Voximplant helps.