Omni-Channel Platform
Omni channel (“all”, “every”) is a strategy to remove the boundaries between different sales and marketing platforms – traditional street-side, social selling, telecoms, websites, and social media.
2019-12-12
181014News
2019-12-12181014
Expert Opinions on Storing Data in the Cloud
According to IDG researchers, 77% of companies today use cloud technology. On the other hand, with increasing popularity, they are becoming more susceptible to cyberthreats. According to Kaspersky Lab, every tenth (10%) leak of data from the cloud was a result of the provider’s actions, while a third of all cyber incidents in the cloud (33%) occurred from employee oversight.
2019-11-12151949
Recommendations for calls to China
China implemented several restrictions for incoming international calls as a part of regulations on communications and strict spam monitoring.
2019-09-23149944
Voice Over IP (VoIP)
Even the smallest businesses make plenty of calls on a daily basis. However, this can interfere with work processes and make collaborations less productive. Adopting a technology capable of solving inconveniences associated with traditional phone systems can potentially be a huge benefit. Voice over Internet Protocol (VoIP) allows businesses to make calls over a computer or other data-driven devices. Also, it offers call forwarding, caller ID, voicemail, SMS, and video calls.
2019-10-22163467
What to Expect for UCaaS: AI, Seamless Integration, and Market on Absorption
Interview with Alexey Aylarov: Are we approaching the era of takeovers?
2019-10-07152838
How to Cut HR Workload in Half With the Bot Recruiter
Case studies from the largest fast food chains
2019-10-04152457
Technologies being introduced today that will become mainstream by 2020
Speech by Alexey Aylarov, CEO of Voximplant at Intercom Conference
2019-10-0282157
Voice Assistants: Has Siri become smarter in 8 years?
Today, these technologies are widely used by large businesses - banks, airlines, online stores - to communicate with customers. In this article, we’ll look at what has changed since the first assistant appeared eight years ago.
2019-10-02165819
Mobile SDKs: legacy API removal
As of October 1, 2019, we will release new versions of mobile SDKs to remove legacy APIs.
2019-09-02162193
Updates to Smartcalls service: Dialogflow and SIP integrations, new pricing plans
Now Smartcalls users can choose from a set of affordable plans, integrate with an existing SIP, and enroll into the beta program of Dialogflow and Smartcalls engagement – a next-level solution, that will easily enrich call scenarios with an IVR of any complexity.
2019-08-07110172
Management API Client Libraries
There are client libraries for a number of popular languages to help you with app development whether the language you use.
2019-06-10109498
Web SDK: API Events Changes
Please check the production versions of your services in all browsers by using the developer console.
2019-06-06103148
15 Phrases That Show Empathy in Customer Service
Empathy is key to exceptional customer service. Learn how to cultivate empathy within your team, boost customer satisfaction, and create a positive brand image. Discover practical tips and 15 powerful phrases to express empathy effectively and transform your customer interactions.
2024-11-2067401
Effective Strategies for Boosting Remote Employee Motivation
Discover proven strategies for enhancing remote employee motivation. Learn how clear goals, effective communication, properly selected tech tools, and work-life balance support create a motivated, productive remote team.
2024-11-1967244
Comparing Chili Piper and 6 Competitors: A Detailed Review
Chili Piper is popular, but is it the best for you? This article compares it to competitors like Dashly, Calendly, and others, examining features, pricing, and ideal use cases. Discover the right scheduling tool for your team's needs.
2024-12-2269237
Voximplant Kit updates. April 2025
Check out the latest useful Voximplant Kit updates — we developed chat analytics, improved call history, added new tools for supervisors, expanded scenario capabilities, and updated the softphone. Below is a brief overview of the essential enhancements.
2025-05-1526532
Introducing Voximplant integration with Ultravox.ai
The new integration enables instant connection of any Voximplant call to an Ultravox agent, delivering seamless voice-to-voice conversations.
2025-05-2820469
No-Code App Builders: How To Build Your Own App In 2025
Discover how to create a game-changing app in 2025 with no-code tools. From planning and building to launching, learn actionable steps for success without coding barriers. Track KPIs, gather feedback, and refine for growth. Dive into this practical guide to get started!
2024-11-2266889
LEAP 2025: AI, Startups, & the Future of Tech – Voximplant Is There
Discover the future of tech at LEAP 2025 in Riyadh! Join Voximplant as we dive into the latest AI innovations, startup ecosystems, and groundbreaking technologies shaping tomorrow. Don’t miss this chance to network, learn, and transform your business.
2025-02-0564116
Introducing Gemini 2.0 Flash Live API Client and ElevenLabs Streaming TTS integration
New integrations for Voice AI have arrived: Google's Gemini 2.0 Flash model, featuring seamless voice-to-voice conversation capabilities and ElevenLabs low-latency streaming speech synthesis are now available for Voximplant developers
2025-03-3173841