GetSQQueuesResult
Props
agentSelection
agentSelection: string
Agent selection strategy
agentcount
agentcount: number
| undefined
Number of agents bound to the queue
callMaxQueueSize
callMaxQueueSize: number
| undefined
Maximum size of the queue with CALL-type requests
callMaxWaitingTime
callMaxWaitingTime: number
| undefined
Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent in minutes. If the value has been passed in seconds, this field is also present in the answer, rounded to the bigger number
callMaxWaitingTimeInSeconds
callMaxWaitingTimeInSeconds: number
| undefined
Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent in seconds. If the value has been passed in minutes, this field is also present in the answer
created
created: Date
UTC date of the queue creation in 24-h format: YYYY-MM-DD HH:mm:ss
description
description: string
| undefined
Comment
imMaxQueueSize
imMaxQueueSize: number
| undefined
Maximum size of the queue with IM-type requests
imMaxWaitingTime
imMaxWaitingTime: number
| undefined
Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent in minutes. If the value has been passed in seconds, this field is also present in the answer, rounded to the bigger number
imMaxWaitingTimeInSeconds
imMaxWaitingTimeInSeconds: number
| undefined
Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent in seconds. If the value has been passed in minutes, this field is also present in the answer
modified
modified: Date
UTC date of the queue modification in 24-h format: YYYY-MM-DD HH:mm:ss
sqQueueId
sqQueueId: number
ID of the SmartQueue
sqQueueName
sqQueueName: string
Name of the SmartQueue
taskSelection
taskSelection: string
Strategy of prioritizing requests for service