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TerminationStatus

The SmartQueue termination status.

Constants

CANCELED

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Task is cancelled in the scenario (EndOperatorActivityCode)

CLIENT_TERMINATE

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Customer has cancelled the task (EndTaskCode)

FAILED

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Agent has missed or declined the task (EndOperatorActivityCode)

FINISHED_BY_CLIENT

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Customer has finished the task (EndOperatorActivityCode)

FINISHED_BY_OPERATOR

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Agent has finished the task (EndOperatorActivityCode)

INTERNAL_ERROR

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Internal error has occurred (ErrorCode, EndTaskCode, EndOperatorActivityCode)

MAX_QUEUE_SIZE_REACHED

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Maximum queue size has been reached

MAX_WAITING_TIME_REACHED

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Maximum waiting time has been reached

MS_NOT_ANSWERED

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Media server does not answer (TaskCanceledCode)

NONE

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No termination status has been provided

NORMAL

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Task has been completed successfully in the scenario (TaskCanceledCode)

OPERATOR_NOT_AVAILABLE

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No agents available

QUEUE_EMPTY

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Queue is empty

TIMEOUT_REACHED

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Timeout for the task has expired (TaskCanceledCode)

TRANSFERRED

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Task is transferred (EndOperatorActivityCode)