TerminationStatus
The SmartQueue termination status.
Constants
CANCELED
Task is cancelled in the scenario (EndOperatorActivityCode)
CLIENT_TERMINATE
Customer has cancelled the task (EndTaskCode)
FAILED
Agent has missed or declined the task (EndOperatorActivityCode)
FINISHED_BY_CLIENT
Customer has finished the task (EndOperatorActivityCode)
FINISHED_BY_OPERATOR
Agent has finished the task (EndOperatorActivityCode)
INTERNAL_ERROR
Internal error has occurred (ErrorCode, EndTaskCode, EndOperatorActivityCode)
MAX_QUEUE_SIZE_REACHED
Maximum queue size has been reached
MAX_WAITING_TIME_REACHED
Maximum waiting time has been reached
MS_NOT_ANSWERED
Media server does not answer (TaskCanceledCode)
NONE
No termination status has been provided
NORMAL
Task has been completed successfully in the scenario (TaskCanceledCode)
OPERATOR_NOT_AVAILABLE
No agents available
QUEUE_EMPTY
Queue is empty
TIMEOUT_REACHED
Timeout for the task has expired (TaskCanceledCode)
TRANSFERRED
Task is transferred (EndOperatorActivityCode)