SQ_SetQueueInfoRequest

ID of the application to search by

Name of the application to search by. Can be used instead of application_id

Agent selection strategy for calls. Accepts one of the following values: "MOST_QUALIFIED", "LEAST_QUALIFIED", "MAX_WAITING_TIME"

Maximum size of the queue with CALL-type requests

Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent. Specify either this parameter or call_max_waiting_time_in_seconds. Specifying both parameters simultaniously leads to an error

Maximum call waiting time in seconds. Specify either this parameter or call_max_waiting_time. Specifying both parameters simultaniously leads to an error

Strategy of prioritizing CALL-type requests for service. Accepts one of the following values: "MAX_PRIORITY", "MAX_WAITING_TIME"

Comment, up to 200 characters

Agent selection strategy for messages. Accepts one of the following values: "MOST_QUALIFIED", "LEAST_QUALIFIED", "MAX_WAITING_TIME". The default value is call_agent_selection

Maximum size of the queue with IM-type requests

Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent. Specify either this parameter or im_max_waiting_time_in_seconds. Specifying both parameters simultaniously leads to an error

Maximum chat message waiting time in seconds. Specify either this parameter or im_max_waiting_time. Specifying both parameters simultaniously leads to an error

Strategy of prioritizing IM-type requests for service. Accepts one of the following values: "MAX_PRIORITY", "MAX_WAITING_TIME". The default value is call_task_selection

New SmartQueue name within the application, up to 100 characters

The queue's priority from 1 to 100

ID of the SmartQueue to search for

Name of the SmartQueue to search for. Can be used instead of sq_queue_id