ACDOperatorStatisticsType

Number of answered calls. Name is 'AnsweredCalls' if 'abbreviation' is set to 'false'

Time between operator ended a call and changed status to a one different from the 'AFTER_SERVICE'. This time is tracked only if operator changed status to 'AFTER_SERVICE' after the call. Name is 'AfterCallWork' if 'abbreviation' is set to 'false'

If aggregation is enabled, contains UTC date for the results in 24-h 'YYYY-MM-DD' format

If aggregation is enabled, contains the 60-minute interval number from 1 to 24

Sum of 'TalkTime' and 'AfterCallWork'. Name is 'HandlingTime' if 'abbreviation' is set to 'false'

Delay between a call started to ring and operator answered it. Name is 'SpeedOfAnswer' if 'abbreviation' is set to 'false'

Sum of 'AfterCallWork', in seconds. Name is 'TotalAfterCallWork' if 'abbreviation' is set to 'false'

Sum of delays between calls started to ring and operator answered them, in seconds. Name is 'TotalDialingTime' if 'abbreviation' is set to 'false'

Sum of 'HandlingTime', in seconds. Name is 'TotalHandlingTime' if 'abbreviation' is set to 'false'

Time between operator answering and ending a call. Name is 'TalkTime' if 'abbreviation' is set to 'false'

Sum of 'TalkTime', in seconds. Name is 'TotalTalkTime' if 'abbreviation' is set to 'false'

Number of unanswered calls. Name is 'UnansweredCalls' if 'abbreviation' is set to 'false'

If aggregation is enabled, contains user ID for the results