Hi all, we are happy to present the first episode of "The Product Management Leaders Podcast"! Our aim with this podcast is to connect you with some of the top PM leaders and share their real-world strategies and tactics for building world-class products with you. In today's episode, Grant Duncan speaks with Greg Montalvo, the Director of Product Management at Inmar, a 5,000+ person company.
Voximplant Platform allows developers with any expertise level to send SMS messages in minutes. In this article, we’ll guide you through this development process. You can also watch a video version of this tutorial.
The company was recently audited by the British Standards Institution (BSI) and was certified in relation to the process "Software Development and VoIP Solutions Based on the CPaaS Model" for compliance with the requirements of ISO/IEC 27001: 2013.
Meet the new solution available in the Voximplant Kit – Functions. Additional tools that allow you to create much more complex call scripting logic with minimal JavaScript programming skills.
The on-demand economy is continuing to grow and the platforms that power these apps need robust communication. Voximplant technology is behind industry leading communication for on-demand services.
Interactive Voice Response (IVR) systems are supposed to enhance the customer experience, but often they diminish it. Use Voximplant Kit for flexible IVR tools to bring a smile to customers faces & customize to your needs.
Contact center managers have to do their due diligence when considering a new cloud contact center solution. Every SME has unique needs and Voximplant Kit is flexible and designed to enhance your contact center experience. Learn more!
Advanced IP messaging apps include a range of use cases – from standard user-to-user chatting to AI-powered chatbots. In this article, we cover the benefits that IP messaging brings to the e-commerce industry.
For many consumers, personalized customer service is key to good customer experiences (CX). According to a 2020 survey by Gladly, close to two-thirds of respondents said that “lack of personalization makes [them] feel like a ticket number.” Businesses wishing to meet and exceed customer expectations need to make personalized service a top priority. But personalization goes beyond making movie recommendations or using a customer’s name in an email subject line. When it comes to personalized service, it’s paramount that you deliver relevant, valuable, and speedy support to promote positive customer experiences. In this article, we’ll break down what personalized service means, why it’s so important to CX, and how you can deliver personalization service to your customers.
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
Call tracking is a powerful tool to analyze and optimize phone interactions with customers. Let's explore the many benefits of call tracking and how it can help businesses of all sizes.