ACDWaitingCallStateType
The waiting call state.
Fields
acd_session_history_id
Optional
The ACD session history ID of the request
begin_time
Optional
The begin time of the request in 24-h format: YYYY-MM-DD HH:mm:ss
callerid
Optional
The client callerid
minutes_to_submit
Optional
The predicted minutes left to start servicing
priority
Optional
The request priority
user_display_name
Optional
The display user name of the operator
user_id
Optional
The user ID of the operator to try to service the request
user_name
Optional
The user name of the operator
waiting_time
Optional
The waiting time in seconds